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Generic

ReasonDetails
FIRST_NAME_REQUIREDThe first name is missing
LAST_NAME_REQUIREDThe last name is missing
NAME_PLACEHOLDERThe provided name appears to be a placeholder or invalid value (e.g., test, user, unknown)
BIRTHDATE_INVALIDThe provided date of birth is invalid or incorrectly formatted
NATIONALITY_INVALIDThe provided nationality is invalid (e.g., not ISO alpha-3) or not supported.
NATIONALITY_BANNEDAccess is not available for users of the specified nationality due to regulatory or compliance restrictions.
SYSTEM_ERRORThe verification process failed due to a system error. Please try again later or contact support if the issue persists.
AGE_UNDER_18The user does not meet the minimum age requirement. Access is restricted to users aged 18 or older.
NAME_TOO_SIMPLEThe provided name appears too short, generic, or unrealistic
NATIONAL_ID_INVALID
NATIONAL_ID_GARBAGE
Some reasons are provider-specific. Treat unknown reasons conservatively and route to support or an account manager.
ReasonDetails
ADVERSE_MEDIAThe applicant is mentioned in adverse media.
CRIMINALThe applicant is a convicted criminal.
COMPROMISED_PERSONSThe applicant was found on the fitness and probity lists. These lists are used to ensure that individuals in key positions meet specific standards of competence and integrity, reducing the risk of malfeasance.
COMPROMISED_PERSONSThe applicant was found on the following lists: Interpol most wanted, the EU most wanted, US DOJ (FBI, DEA, US marshals, and others). These lists contain information about individuals who are wanted by law enforcement agencies for various crimes.
PEPThe applicant is a politically exposed person. This means that they are currently in a position of great control or have been in the past.
SANCTIONSThe applicant was mentioned on sanctions lists.
FORGERYSigns of edited data have been detected in the applicant ID document.
FORGERYThe document has been physically tampered with.
FORGERYWe suspect the applicant account is fradulent.
AGE_REQUIREMENT_MISMATCHThe applicant does not meet age requirements.
REGULATIONS_VIOLATIONSThe applicant does not meet age requirements.
WRONG_USER_REGIONThe applicant is a resident of a country that is not supported
REGULATIONS_VIOLATIONSThe applicant is a resident of a country that is not supported
DUPLICATEOne applicant can have only one active account.
REGULATIONS_VIOLATIONSOne applicant can have only one active account.
FRAUDULENT_LIVENESSThe applicant attempted to use digital and/or physical objects to deceive the system.
FRAUDULENT_LIVENESSThe applicant attempted to use digital and/or physical objects to deceive the system
FRAUDULENT_LIVENESSThe applicant attempted to bypass the liveness check with a deepfake.
FRAUDULENT_PATTERNSThe applicant is suspected to be part of a fraud network.
FRAUDULENT_PATTERNSRejection based on detected anomalies, including IP address inconsistencies, device footprint, VPN usage, and previous verification attempts.
NOT_DOCUMENTThe applicant provided a document printout.
SELFIE_MISMATCHThe applicant selfie does not match the photo in the document.
BAD_PROOF_OF_IDENTITYThe applicant has uploaded a photo of a paper copy of their document instead of the original document.
DOCUMENT_DAMAGEDThe document is either damaged or unreadable.
DIGITAL_DOCUMENTThe applicant uploaded a digital version of the document
INCOMPATIBLE_LANGUAGEThe applicant uploaded a document in a language that is not supported by Sumsub.
EXPIRATION_DATEThe provided identity document has expired.
EXPIRATION_DATEThe provided identity document expires in less than one month.
ID_INVALIDThe provided identity document is invalid.
UNSATISFACTORY_PHOTOSRequired fields of the document are not readable or visible.
UNSATISFACTORY_PHOTOSImage editors have been detected.
UNSATISFACTORY_PHOTOSThe applicant uploaded screenshots.