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Use the Billing section in Back Office to view invoices for your organization, track payment status, and download invoice files for accounting.

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What an invoice represents

An invoice is a statement for a billing period. It typically includes:
  • the billing period covered by the invoice
  • the total amount due (or paid)
  • the payment status

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Where to find invoices

In Back Office, open Billing in the left sidebar. You’ll see an invoices table with:
  • Invoice name (for example INV-2026-04-08-3)
  • Billing period
  • Status (for example Paid or Unpaid)
  • Total

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Troubleshooting

Check:
  • you’re filtering the correct period
  • the invoice is not hidden by a status filter
  • you have the right Back Office role permissions
If an invoice is unpaid, confirm internally whether payment is handled by your finance team or via your agreed billing method. If the status looks wrong, contact your account manager.