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This guide explains how to build a clean “airport services” booking journey: search by flight, let the user choose an option, place an order, then show the access code and where to go.
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1) Search available services for a flight

The user provides flight number and date. You show what’s available (Fast Track, Delay Care, etc.) with pricing.
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2) Show the user what they’re buying

Your UI should highlight:
  • terminal and address (where to go)
  • working time and open status
  • booking deadline (pre-order time)
  • the access method (QR / code / instructions)
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3) Create an order (one per passenger)

Create an order for the passenger and store the returned order ID.
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4) Show order details and access code

Retrieve order details and display the code plus service location instructions.

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What to show in your UI

When presenting airport services, show:
  • service type (Fast Track, Delay Care, etc.)
  • terminal and address (where to go)
  • working time and open status (don’t present as guaranteed when closed/no-info)
  • pre-order time (latest time the user can book)
  • how to use the service (where to present the code / voucher)

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UX guidance (what to communicate)

If pre-order time is “2h”, the user must book at least 2 hours before departure. Show a clear “book by” time in your UI.
If open status is closed or no-info, don’t position the service as guaranteed. Consider hiding it or showing a warning.
If the user needs to book for multiple travelers, your UI should support repeating the booking flow for each person.

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What to collect and store

You typically collect:
  • passenger name
  • flight number and date
  • passenger type (adult/child) if pricing differs
  • selected service option (and variant)
Store:
  • the order ID
  • booking status
  • price and currency
  • the access code (or voucher details) and “where to go” instructions
Your UI should display the access code prominently, plus terminal/address, so the passenger can use the service without contacting support.

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FAQ

What is Delay Care? Delay Care provides airport services (lounge access, meal vouchers, etc.) to passengers whose flights are delayed. Availability depends on the airport and flight. What does pre-order time mean? It indicates the minimum time before departure that the service must be booked. For example, “2h” means you must book at least 2 hours before the flight. Can I book for multiple passengers? Yes. Create a separate order for each passenger. What happens if the flight is cancelled? Contact support for cancellation and refund handling.