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Before a customer can use cards or virtual accounts, you explicitly request access to those features.
Product access requests may be billable. Confirm commercial terms with your account manager.

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When you should request access

The customer must be active before you request access to a product.If you request access while the customer is still pending or rejected, the request is likely to be rejected.
For some access features, you must complete a compliance questionnaire for the customer before access can be granted.Use this mapping as the source of truth:
Supported access types include:
  • Cards
  • Virtual accounts
For cards, you also choose a card program / card type (your account manager can provide the right option for your use case).

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What outcomes to expect

Access requests typically transition through:
  • requested — submitted and under review
  • granted — enabled for the customer
  • rejected — declined, usually with reasons
Use rejection reasons to drive your UI and support flows:

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Implementation details

For request parameters, examples, and response shapes, use the Customers API reference.